Ref: PTR13/1058
Location: Northampton
Description: Junior or Graduate Support Engineer required for busy technical customer support operation.
Salary: to £20k plus benefits
Our client is one of the UK’s market leaders in the specialist area of automation and materials handling solutions, and as a result of continued success and a planned program of strategic growth, they are now seeking to recruit a highly enthusiastic and self motivated Systems Hotline Engineer to work on a diverse range of “live issues” and expectations of an extensive UK wide customer base through the effective application of the 24/7x365 hotline support service.
Reporting directly to the Hotline Service and Support Manager, the successful candidate will undertake a range of duties and activities to both internal and external customers, in ensuring the provision of a 24 x 7 x 365 technical support function and the achievement of contractual service level agreements.
Tasked with making recommendations and improvements through a continuous improvement process that is committed to delivering the highest levels of customer service and support, you will resolve client issues and support and assist the account management team in problem resolution, occasionally undertaking site visits.
With the ability to work autonomously or as part of a team, you will demonstrate exceptional organisational and communication skills at all levels, and will thrive within a busy multi-project environment where effective prioritising is key to success. You will be committed to absolute customer satisfaction and will demonstrate strong problem solving and focus on outcome abilities, escalating situations as appropriate.
Skilled in the use of Unix based operating systems and qualified to ideally degree level in a relevant computing or electrical / electronic discipline, you will be flexible to travel on occasions and will be seeking a genuine career progression opportunity within a globally renowned market leader and so it is essential that you possess a full driving licence and be qualified in a relevant engineering discipline.
In return an excellent remuneration and benefits package are available for a suitably committed and capable electrically biased technical support professional. Interested? Then contact the Materials Handling Team at Premier Technical Recruitment on 01827 68400 or email your cv to
