System Support Analyst
£40k + generous benefits

Location: Northampton

Description: Experienced and customer focussed systems support analyst required to undertake analysis and fault resolution activities on a range of software and systems allied to materials handling solutions.

Our client is one of the UK’s market leaders in the specialist area of automation and materials handling solutions, and as a result of continued success and a planned program of strategic growth, they are now seeking to recruit a highly enthusiastic and self-motivated Systems Support Analyst to support the hotline function with incoming reported incidents and complex customer issues, analysing and identifying root causes and providing effective working solutions to an extensive UK wide customer base.

Reporting directly to the Systems Support Manager, the successful candidate will essentially be a proficient Linux user with administrative skills combined with proven programming experience and undertake a range of duties and activities to both internal and external customers, analyzing and resolving complex software issues and liaising with Systems build managers and site champions to ensure there is a coherent release strategy for software updates.

Tasked with making recommendations and improvements through a continuous improvement process that is committed to delivering the highest levels of customer service and support, you will possess a good knowledge of ITIL principles for Service Operation and will use agreed standards adopted by the company to ensure consistency throughout and be skilled in working from reported incidents to resolve issues or raise clear bugs as appropriate.

Demonstrating sound skills with Linux OS at the command line enabling the analysis and diagnosis of faults, you will undertake software development work to fix and test identified bugs ad assist with software builds and deployments to both test and site environments as required.

Capable of recognizing the need to meet changing priorities and flexible to attend site when required in order to gain more information regarding issues as well as reassuring clients when appropriate, you will possess the ability to work autonomously or as part of a team and will demonstrate exceptional organisational and communication skills at all levels and will thrive within a busy multi-project environment where effective prioritising is key to success. You will be committed to absolute customer satisfaction and will demonstrate strong problem solving and focus on outcome abilities, escalating situations as appropriate.

To be considered for this varied and challenging role, it is envisaged that the successful candidate will be qualified to at least HND or degree level in a scientific discipline and essentially demonstrate significant experience in relevant coding languages (C++, Java etc). You will be flexible to travel on occasions and highly customer-satisfaction focused, whilst seeking a genuine career progression opportunity within a globally renowned market leader – and it is essential that you possess a full driving license and demonstrate comprehensive IT software and hardware knowledge and experience.

In return an excellent remuneration and benefits package are available for a suitably committed and capable electrically biased technical support professional. Interested? Then contact the Materials Handling Team at Premier Technical Recruitment on 01827 68400 or email your cv to This email address is being protected from spambots. You need JavaScript enabled to view it. for further details.


 
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