Maintenance Technical Support Engineer
to c£38k + generous benefits

Location: Northampton

Description: Multi skilled Maintenance professional with experience of Materials Handling systems and S7 PLC's required to support a network of internal and external customers across the world.

Are you a multi skilled, electrically biased Maintenance Engineer who is looking for a fresh challenge? Do you have PLC fault find, modification and debug skills on the Siemens S7 Platform? Would you like to work out of a prestigious Head Office environment and use your technical maintenance experience to provide end user support to others?

Our client is renowned as a global market leader in the supply of bespoke materials handling solutions for a diverse range of applications, and as a result of continued success and a planned program of strategic growth, the company are now seeking to recruit an enthusiastic, dynamic and self-motivated Maintenance Support Specialist to complement the existing Customer Support team.

The successful candidates will be responsible for all aspects of the day to day management of technical issues within a busy materials handling equipment environment, providing technical support for both internal and external customers through both the 24 hour support desk function and field based operations respectively. You will participate in the 24/7 technical support function and ensure it is available to all customers, undertaking the delivery of training preparation in support of the training officer and resolving all aspects of client issues, supporting and assisting the account management team and performing site visits as appropriate.

Additionally, you will review statistical monthly data for site Materials Handling equipment and create technical plans for issues raised, creating upgrade and enhancement quotations to a professional standard and accurately within strict timescale constraints as well as assisting in the delivery of upgrade & enhancement presentations to clients when required. Finally, you will ensure smooth integration between the design and engineering departments and the Engineering Service and Support team, managing the escalation procedure of customer issues when required and ensuring proactive management of technical issues within the support function at a field based level.

The role offers a unique challenge to have complete autonomy and responsibility for all aspects of site and regional issues in both the UK and Europe, occasional worldwide travel when required and exceptional communication skills to ensure effective liaison with the internal senior management team and external customers respectively.

To be considered for this position, you will be qualified to at least HNC level in Electrical and Electronic Engineering and demonstrate knowledge and experience of either materials handling or process control equipment (a minimum of two years’ experience gained on Siemens S7 PLC’s and of working with inverters, drives and general MCC systems is essential) and an appreciation of reading electrical schematic and CAD drawings would also prove to be invaluable.