c£24,750 increasing to £29,400 + generous benefits after training
Description: Enthusiastic and articulate trainee engineering technical support engineer required by our niche sector client to support hardware and software issues to both internal and external customers.
Our client is recognized as one of the UK’s market leaders in the area of automated materials handling system solutions, and as a result of continued success and an ongoing programme of strategic growth for 2022, they are now looking to recruit two articulate and enthusiastic Trainee Technical Support Engineers to complement their existing professional team.
Initially working on a 9-5 Monday to Friday basis during training before transferring across to the full rota shift pattern (and increase in salary) on 6am – 2pm, 2pm to 10pm and 10pm to 6am rotating and 6pm to 6am Saturdays and Sundays (once a month), the successful candidates will be trained in providing assistance on a range of live issues and provide extensive internal and external customer support to ensure that contractual maintenance and service obligations are maintained.
You will be provided with all of the necessary technical training required to allow you to provide support with a range of customer issues and escalate any matters that are unable to be resolved through normal channels, liaising extensively with customers and engineers in the field to ensure a seamless and consistently high-quality service level is maintained at all times.
In an environment committed to the highest levels of healthy and safety and customer satisfaction, candidates will realistically be qualified to degree level or equivalent in a relevant engineering or computing discipline and hold a full clean UK driving licence, as occasional trips to customer sites may be required.
You will demonstrate exceptional communication skills at all levels and comfortable in working both autonomously and as part of a team.