Location: Kettering, Northamptonshire
A technical support role with a difference! Ideally this role would suit an experienced multi skilled maintenance professional who has experience in PLC fault find, modification and debug as well as strong customer liaison and communication skills. Essentially this is a support role to a range of end users and both internal and external customers - and requires the candidate to talk through over the phone technical solutions relating to various items of automation and materials handling equipment - hence suiting an engineer who has perhaps worked on site or in the field and can "talk technical" with installation engineers or customer engineers to resolve issues - with the role offering lots of variety and challenges but performed within a prestigious head office environment.
Salary: to c£38k + generous benefits including a 5% matched company pension scheme and 33 days holiday including bank holidays and additional call out rota benefits
Our client is one of the UK’s market leaders in the specialist area of automation and materials handling solutions. They are now seeking to recruit an experienced and highly enthusiastic and self motivated Maintenance Support Engineer to manage a diverse range of “live issues” and expectations of an extensive UK wide customer base through the effective application of the 24/7x365 hotline technical support service.
Reporting to the Systems Support Manager, the successful Maintenance Support Engineer will undertake a range of duties and support activities to a range of internal and external customers, including the provision of a 24 x 7 technical support function, and ensuring its’ availability to all customers via support desk cover, and performing maintenance activities to ensure such consistent and robust delivery is sustained.
Shift work will be required Monday to Friday 7am – 3pm and 2pm - 10pm, including bank holiday working and inclusion in an on call rota.
Additionally you will make recommendations and improvements through a continuous improvement process that delivers the highest level and quality of service to our client base, and undertake the resolutions to client issues, supporting and assisting the account management team and performing site visits as appropriate. As a technical support engineer specialist, you will review statistical monthly data for site MHE equipment and create technical plans for issues raised, and also prepare upgrade and enhancement quotations, produced on time, to a professional and highly accurate standard.
As a Maintenance Support Engineer, you will also assist the business in the delivery of upgrade & enhancement presentations to clients when required, whilst effectively managing the escalation procedure of customer issues when required, ensuring the proactive management of technical issues within the Customer Support team at a field based level and integrating with the system support function counterparts to deliver a seamless and enhanced service, therefore effective communication skills are a critical requirement for the role.
To be considered for this varied and challenging Maintenance Support Engineer role based within a prestigious Kettering Head Office environment, it is essential that you possess a full driving licence and be qualified to at least HNC level in a relevant engineering discipline. You will demonstrate proven experience in the provision of Aftersales support, and comprehensive technical knowledge of PLC software (principally Siemens S7) and motor control systems with the ability to read CAD drawings proving distinctly advantageous.
In return an excellent remuneration and benefits package are available for a suitably committed and capable electrically biased technical support professional.