| Field Service Controller - Market Harborough - to £33k + ben |
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Ref #: PTR08/329 Location: Market Harborough, Leicestershire Description: Field Service Controller - Supervising Commissioning Engineers Salary: to £33k plus benefits Our client is recognized globally as a market leader in the provision of highest quality and efficient Materials Handling and sortation solutions for a diverse range of applications, and as a result of a recent positive restructuring exercise and an ongoing planned programme of continuous strategic growth, an urgent need has arisen to recruit an enthusiastic and highly capable Field Engineer Controller to compliment their existing team of engineering professionals.
Working on a “permanent days” basis, the successful candidate will report directly to the National Field Engineer Manager and be wholly responsible for the direction and control of a team of multi disciplined engineers tasked with the reactive and planned preventative maintenance within busy distribution centre environments.
The successful candidate will raise and allocate jobs to engineers and ensure that service order numbers are quoted on job sheets, order parts as necessary and liaise with the customer regarding Purchase Orders and ETA of engineer on site. You will additionally allocate engineers to scheduled contractual visits and more dynamically to ad hoc requests covering repairs, projects and warranty activities, completing jobs on the ERP system in order to efficiently then pass on to Administration team.
You will be responsible for providing advice and guidance to engineers and customers, and tasked with generating revenue through requests for Quotations – ultimately becoming more proactive at identifying and developing additional maintenance and upgrade business when appropriate. Additionally, you will be able to confidently develop a risk assessment service for customers (with assistance of Account Managers) who are operating old equipment and software that may become unreliable and unsupported by parts and software suppliers – thus leading to another channel through which Service Controllers can generate additional business in the form of upgrades.
The successful candidate will also be responsible for supporting Administrators in the timesheet, job sheet and costing activities, identify parts and services required to meet job demands and working in rotation with other Service Controllers to facilitate regular visits to key customers and provide adequate support at the base office.
You will both manage and authorise agreed planned absence of field engineers, liaise with Contracts Managers to cover site absences and generate and maintain specific Method Statement and Risk Assessments, as well as conducting engineers’ appraisals and providing effective feedback and intelligence to the relevant manager. Additionally, you will be responsible for the delivery of training and guidance to all field engineers to maintain and develop relevant skills engineers and will assist the Field Support Manager at month/year end in order to achieve planned financial targets and assist with project management for quoted jobs where necessary.
To be considered for this exciting and challenging position, the successful candidate will essentially possess a full driving licence and experience of supervising other engineers. Whilst an in depth knowledge of the Warehousing and Distribution sector is advantageous, the ability to negotiate with both engineers and customers remotely to resolve problems is of greater importance, as is familiarity with all aspects of H&S within the service environment.
This is a genuinely exceptional opportunity to join a customer-committed blue chip organisation that offers both stability and genuine scope for career progression. Are you ready for the Supervisory Challenge of a lifetime? Then contact Paul Simcox at Premier Technical Recruitment on 01827 68400 or email your cv in the strictest confidence to
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for more information.
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| Last Updated ( Thursday, 30 October 2008 ) |
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